Click on the profile icon located on the top right-hand corner of your
screen.
Under the "Sign Up" section, enter your first and last name. Make sure
to complete all fields marked with an asterisk.
Click on the "Register" button to complete the registration process.
Once you have completed the registration, you will receive a
confirmation email.
You can also sign up using your Google, Apple or Facebook account.
To change or add your delivery address, follow these steps:
Click on the profile icon located at the top right-hand corner of your
screen.
Sign in using the email associated with your Nysaa account.
Under the "Personal Details" section, you will be able to edit and add
your delivery address.
Click on “Forgot Your Password” when signing in.
Enter the email you use for your Nysaa account and click on “Reset
Password”.
You will receive an email with a password reset link. Kindly note that
this email could sometimes appear in the spam or junk folder.
Click on the link in the email and you will be prompted to enter a new
password.
Visit our website.
Click on the profile icon which can be found on the top right-hand
corner of your screen.
Sign into your account.
On the end of your information you will find the cancellation icon.
Click on this icon and it will cancel your account.
To manage your marketing email subscription, please log in to your Nysaa
account. Proceed to "My Account" and scroll down to locate the "Address
Book" section. There, you can easily switch your email subscription on
or off as per your preference.
You can be confident that we comply with the Data Protection Act,
ensuring that your information is safe and secure, for more information
visit our privacy and policy page.
We're part of Club Apparel loyalty program.
Club Apparel members are entitled to earn valuable rewards/points on
their purchases that can be redeemed instantly on their subsequent
purchases across our extensive network of 85+ brands and 2,100+ retail
stores in the GCC region.
Click on the product that you find interesting to have more
information.
Once you have decided on the shade of the product you desire, place
the desired product(s) in the shopping bag. To do this, click on "add
to cart".
Your shopping bag gives you an overview of all the products that you
have added. Here you can start the checkout process to proceed to
payment and complete your order.
If you're using the app, please check your internet connection. For
website users, try a different browser or contact our customer care (you
can call or what's app us on 0564041952 or send us an email
customercare@nysaa.com).
Go to your Nysaa account by clicking on the profile icon on the top
right-hand corner of your screen.
Sign in with the email you use for your Nysaa account.
Under the option "Order History", you can see the status of all
ordered product(s).
We cannot make any changes to your order once it has been finalized.
Before placing your order, you can add a new address to your account and
select it.
You can cancel your order at any time before delivery, and the amount
will be refunded to your card within 5-7 business days for card payments
and Tabby.
Note we cannot process a refund for the delivery fees.
If we delivered the wrong shade then kindly contact customer care via
call or what's app un on 0564041952 or send us an email
customercare@nysaa.com, and we will exchange it with the right one.
All points you have used will be refunded to your account.
You have multiple payment options including card, cash on delivery
(COD), Tabby, and Club Apparel points.
Kindly check if the payment has been deducted from your account. If not,
try using a different card. If the issue persists, please contact our
customer care team (you can call or what's app un on 0564041952 or send
us an email customercare@nysaa.com).
Go to your Nysaa profile.
Make sure you link your Club Apparel account.
Go to your shopping bag and proceed to check out.
On the check-out page, you will find the number of points that you
have and if you want to use them on your right-hand side.
This feature is not available yet.
You may conveniently review your order tracker to stay updated on the
delivery status. Alternatively, you can also reach out to the courier
driver to discuss and arrange a suitable delivery time or may contact
our customer care. (you can call or what's app un on 0564041952 or send
us an email customercare@nysaa.com)
If you received a delivery update but have not received your package,
please contact us (you can call or what's app us on 0564041952 or send
us an email customercare@nysaa.com) and the courier company to resolve
the issue.
Kindly inform the driver to leave it with security, or you may contact
us to convey your preferred delivery time to the shipment company.
Contact our customer care team (you can call or what's app un on
0564041952 or send us an email customercare@nysaa.com) and they will
assist you.
If you happen to come across an order that falls short of your
expectations, please be assured that you have the liberty to initiate a
return process for those items.
Kindly refer to our Return’s policy information.
Log in to your Nysaa profile.
Go to your profile and click on my order.
Go to your order, below your products you will find the option to
return.
Select the product that you wish to return, and then submit your
request.
The refund is initiated once the product is received in the warehouse.
Depending on the type of payment the time frame is:
5 to 7 working days for credit/debit card
14 working days for cash on delivery.
Please note that Tabby payments are refunded through Tabby.
We ask you to contact our customer support team who will assist you with
the matter. They will guide you through the process of sending us a
photo so that we can take appropriate action, which could be either
resending you the product or providing a refund.
The expected time frame for returns is 5 working days.
Please contact our customer care via phone, email or WhatsApp. You can
call or what's app un on 0564041952 or send us an email
customercare@nysaa.com.
Our team is available to assist you from 9 am to 6 pm.
We will respond to your inquiry as soon as possible, within five
minutes.